Contact Center & Customer Experience Services
Omnichannel customer support that improves CSAT and retention. Delivered with strict SLAs, QA audits and transparent reporting. Contact support@erfaresolute.com for a custom quote.
Description
Resolute runs your front office across phone, email, chat and social media as one queue with one SLA. Trained agents handle support, order management, onboarding, complaints and retention — with escalation paths that protect CSAT on every contact.
AI-assisted summaries,Macros and QA sampling cut handle time ~30% while lifting first-contact resolution. Daily dashboards track CSAT, FCR, AHT and backlog, and a calibration cadence keeps tone and accuracy locked to your brand.
Service Process
Audit & Baseline
We score current CSAT, FCR, AHT and backlog, then map intents, macros and escalation rules.
Train & Certify
Agents certify on your product, tone guide and ticket SOPs before touching a live contact.
Launch Coverage
Phones, inbox, chat and socials go live with real-time QA and floor support.
Optimize Weekly
Calibration, macro tuning and coaching loops push CSAT up and handle time down.
Service Outcome
- Customer and helpdesk support
- Order management and customer onboarding
- Complaint resolution, retention, and escalation management
- Omnichannel support (phone, email, chat, social media)
